Cottage Inn Pizza Troy

Madame Bovary 5 months ago

the deluxe pizza was amazing!!!! we did half without onion and it was very difficult to see which half it was. also if you choose a medium for 2 people, you're going to be hungry, the slices are tiny. the employee working there wasn't very customer oriented, didn't say a word after handing me my pizza and didn't really greet me

Jacs Hayes 5 months ago

I placed an order at 7:19 PM with an estimated delivery window of 7:49 PM–7:59 PM. The pizza didn’t arrive until 8:20 PM and was completely cold. When I called to request a refund for the inedible food, the staff was disrespectful. Surprisingly, they sent the driver back to retrieve the cold pizza before they would process the refund. If the team has the resources to send a driver out twice just to collect old food, they should have had the resources to deliver it hot the first time. I won't be ordering from here again.

Art J 6 months ago

Since the new management took over, Cottage Inn Pizza Troy has been a completely different experience. I order from them now for every occasion, and they’ve been consistently solid every time. The pizza is excellent, the breadsticks are great, and the new staff does a great job. Quality, consistency, and service have all improved.

Colin Segerlind 8 months ago

This location sucks regarding their vegan pizzas. The East Lansing one is amazing and when I order there the pizza actually looks good as in this picture. It always looks awful at the Troy location with little to any cheese and like they put the sauce on top of the cheese or something stupid. This picture makes it almost look like real cheese with how well the other location makes there vegan pizza🤩

Jessica Kranson 11 months ago

This store used to make the best calzones, I would get one delivered at least once a month! I ordered two for my friend and I last night, plus 3 sides of pizza sauce. When they were delivered, I checked the boxes (outside, in the dark) to find a total of 3 sides of pizza sauce. On the app and website, it says a side of pizza sauce comes with it. I called the store and the young girl who answered just kept repeating that their kitchen “received an order with a total of 5 items” and counted for me like I was the confused one- “2 calzones and 3 sides of pizza sauce was what we received”. The refused to acknowledge the calzone description online. Once inside the house, I noticed the calzones looked nothing like what they used to. There was no Parmesan cheese! I called the store again and the girl said “our store doesn’t do that”. I read, word for word, what the description was from the online ordering site, and heard, “Dad! What do we put on the calzones? This lady is saying Parmesan cheese.” and I heard him reply, “No, just butter.” She came back on the phone and said, “Yeah I just checked, Parmesan cheese doesn’t go on the calzones”. I reminded her that I am a customer who paid for